von Essen hotel group wins Profit Track 100 award for customer service

18th June 2010, 12:08pm

Founder and chairman of von Essen hotels, Andrew Davis, has won the Profit Track 100 award for customer service, sponsored by Lloyds TSB Corporate Markets.

Davis was presented his award by Mark Stokes, managing director of large corporates at the 11th annual Sunday Times PricewaterhouseCoopers Profit Track 100 awards dinner, held on 15 June at Marriott Grosvenor Square Hotel in London.

The Profit Track 100 awards dinner celebrates the best of British entrepreneurship. It brings together the founders and directors of Britain's 100 privately-owned companies with the fastest-growing profits over the latest three years of available audited accounts, as published in the latest Sunday Times Profit Track 100 league table.

von Essen hotels prides itself on its continuous customer service improvement programme, employing initiatives such as mystery shoppers and sharing lessons learnt from customer feedback across its 29 properties. Profits rose 44% a year from an annualised £5.1m in 2005 to £9.9m in 2008.

Chairman and founder of von Essen hotels, Andrew Davis, commented: "We are delighted to receive this prestigious award which is evidence of the huge importance von Essen places on ensuring customer satisfaction and indeed, on exceeding expectations. We continue to invest in our staff and customer relations training with the ambition of constantly raising the bar for the industry."

Related Articles:

• 02 Jul 2010 - Heliport Solution Hotel appoints marketing manager
• 17 Jun 2010 - von Essen hotel group announces Verta opening date
• 09 Jun 2010 - Von Essen hotel group appoints general manager
• 25 Feb 2010 - Von Essen hotels appoints new head chef
• 17 Feb 2010 - Von Essen hotels appoints new general manager
• 16 Nov 2009 - von Essen wins another four accolades
• 09 Nov 2009 - von Essen crowned Hotel Chain of the Year
• 01 Oct 2009 - Von Essen acquires five star hotel in Reading
• 22 Sep 2009 - von Essen teams up with Plum baby food
• 11 Sep 2009 - Von Essen appoints new general manager
• 18 Aug 2009 - Von Essen appoints new executive general manager

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