Travelodge opens UK’s first Skills Academy Training Centre for Hospitality

9th September 2010, 8:51am

The budget hotel company Travelodge has opened the UK’s first skills Academy training centre for hospitality.

The Skills Academy at Coventry Travelodge is a training centre specifically designed for hospitality. It was set up by the National Skills Academy for Hospitality.

It aims to help develop the customer service and management skills in the hospitality industry.

In order to provide a home for the Academy, the hotels previously vacant meeting rooms have been refurbished with state of the art training equipment, new furniture and the all of the rooms have been re-decorated. This Academy will be open seven days a week for companies to hire and the training centre also hosts a Customer Service course each week.

Guy Parsons, chief executive, Travelodge, commented: "Our people are at the heart of our business and having a high standard of customer service is vital to our competitive advantage as a growing business. Training in customer service excellence is key for hotel operators like Travelodge as it promotes loyalty among the nine million customers we get each year."

David McHattie, chief executive, National Skills Academy, added: "This is a great example of a big business supporting the industry and smaller businesses. This innovative training centre allows us to make the inspirational training solutions we identify more accessible and at the best value. 

"In challenging economic times both companies and individuals need to stand out from the crowd and the generosity of Travelodge means that more people will have access to the best development programmes that help build careers and businesses."

The budget hotel chain is looking to accommodate more training centres like this in a further 20 of its hotels with meeting room facilities.

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