The Cavendish wins HRS Hotel Excellence Award

1st February 2010, 12:48pm

The Cavendish Hotel in London is celebrating again after being awarded The HRS Hotel Excellence accolade for Excellence in Business Management in the Large Hotel Category.

The awards recognise outstanding business achievements in the tourism and hospitality industry.  In particular they award businesses that have done the most to increase their competitiveness and enhance productivity.  

The Cavendish demonstrated how the hotel's creative and dynamic approach to leadership, business planning, and operational management has improved its service quality and grown revenues in 2009 despite the downturn in the economy.
 
The hotel has developed and implemented a customer service improvement strategy over the past four years, resulting in customer satisfaction scores of over 95%. The hotel was also awarded the "Outstanding Customer Service" award at the 2009 Visit London Awards, and Head Concierge, Ben Malpass, was named "Clef d'Or Concierge of the Year" at the 2010 Clef d'Or International Congress in January in Lisbon.

Ciaran Fahy, managing director at The Cavendish London, commented: "We are delighted to receive further recognition for all the effort the leadership team put into the   quality of service, training, development, engagement and retention of our fantastic staff.  We are a very strong and energetic team and this is reflected in the service that we extend to all customers.  In the past year we have invested over 900 hours in training the team."

Related Articles:

• 30 Jun 2011 - The four star Cavendish London appoints hotel manager
• 10 Mar 2011 - The Cavendish London hotel introduces Royal Tea
• 31 Mar 2010 - Hotel manager at The Cavendish takes part in 19th Ironman Race for charity
• 15 Apr 2009 - “BeeKind” at The Cavendish
• 13 Feb 2009 - The Cavendish wins outstanding environmental award

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