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One of the keys findings highlighted how nearly 60% of restaurant operators reported a negative like-for-like performance in the quarter to June 2009. However, level of concern with the economy is diminishing – significantly fewer industry executives reported strong concern compared with results in 2008.
The survey showed how the bigger operators are better positioned to withstand the recession, citing Whitbread Group, McDonald's and Subway as those performing well.
85% of restaurant leaders agree that customer value expectations have risen as a result of the recession with consumers demanding greater choice. The findings also showed that loyalty to previously favoured restaurants is dwindling.
Looking to the future, 63% of industry leaders said they believe consumers will be eating out of the home more regularly in five years time. In addition, 64% of leaders believe fast casual dining is the business model set to grow the fastest in the next three to five years as consumers become more mobile and lead more informal lifestyles.
The final part of the survey named the brands and people most admired by industry peers including PizzaExpress, Byron, Leon and Wahaca and Jamie Oliver.
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