La Tasca Restaurants launch guest online feedback scheme

22nd July 2011, 8:42am

La Tasca Restaurants have introduced a new guest online feedback site in association with The Mystery Dining Company to measure the overall guest experience.

The initiative was set up to ensure service to the guest is at the heart of the business and to launch "love La Tasca" internally and externally.

The new feedback initiative has also become part of the team recognition strategy, where employees will be rewarded for their excellent service, based on star rating and comments from their guests. Guests will also be given a quick response (within 24 hours) to any negative reports that are submitted.

In addition, a new employee reward scheme will be launched over the next eight weeks where levels of tenure with the company will be rewarded with a bronze, silver, gold or platinum card to recognise the on-going value of employees in the business.

Chief executive officer Simon Wilkinson said: "We are delighted with the new feature; it complements our shift to ensure guest service is at the forefront of the business, where the guest's comments are really valued and more importantly immediately rectified. 

"Our teams are being empowered to deliver excellent service through our new people development strategy, which will be measured and rewarded as part of this programme."

Related Articles:

• 24 Jan 2011 - Simon Wilkinson joins La Tasca as new chief executive
• 06 Dec 2010 - La Tasca restaurant and bar wins top rating for food hygiene
• 04 Nov 2010 - La Tasca restaurant launches 'Montados' menu for Autumn
• 15 Oct 2010 - Kids eat free at La Tasca restaurant during half term
• 28 Apr 2010 - Fiesta fever at La Tasca for bank holidays
• 12 Mar 2010 - La Tasca launches healthier choice menu
• 24 Sep 2008 - La Tasca group adds to its portfolio
• 04 Aug 2008 - La Tasca pelts tomatoes for teenagers
• 24 Apr 2008 - La Tasca awards its best restaurants and managers

Click here to submit a comment!

J boyce

30 January 2012 at 6:35pm

WE REGULARLY USE LA TASCA IN GLASGOW AND HAVE ALWAYS FOUND THE STAFF VERY HELPFUL THEY ALWAYS HAVE TIME FOR A QUICK CHAT ALTHOUGH BUSY. WE HAVE ALWAYS ENJOYED THE TAPAS AND HAVE NEVER HAD CAUSE TO COMPLAIN. WE ALWAYS RECOMMEND IT TO FRIENDS. IT HAS RECENTLY BEEN REFURBISHED AND LOOKS GREAT.

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