Free customer service training for London’s hospitality businesses

14th January 2010, 9:04am

Hospitality, leisure, and tourism businesses in London can benefit from free customer service training for their staff through sector skills council, People 1st.

Businesses within the M25 are eligible to apply for the fully funded training courses, which will take place between January and March 2010 in London.

The two courses – a level 2 award, aimed at frontline staff, and a level 3 award for line managers – have been developed on the back of in-depth research by People 1st, and participants will gain a nationally recognised qualification on completion.

The qualifications highlight the importance of providing excellent customer service and focus on the impact of individual actions and how to identify and meet customers' needs. The Level 2 qualification is delivered in one day, while the level 3 qualification takes two days. Both awards can complement in-house training.

People 1st's sector compact manager, Chris Jefferies, commented: "People 1st's research has found that hospitality, leisure, and tourism businesses view customer service as one of the main skills shortage areas for their staff. This is a great opportunity for London businesses to provide their employees with quality training in this area at no cost to them.

"These are the only approved customer service qualifications for the hospitality, leisure, travel and tourism sector, and they have been specifically developed for these industries."

Employers who are interested in taking up this unique opportunity to develop the skills of their staff should contact Chris Jefferies on 07990 614717, or email chris.jefferies@people1st.co.uk

Related Articles:

• 25 Feb 2010 - PEOPLE 1ST REFORMS HOSPITALITY QUALIFICATIONS

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