De Vere Group cuts costs and enhances customer service

7th February 2012, 7:48am

De Vere Group has implemented a solution from SecureTrading to enable fast and secure online card payment services across its booking engines and websites.

Since the implementation, De Vere Group staff no longer have to manually download bookings, take the payments or encrypt the credit card numbers, as this process is now automated via SecureTrading – a benefit that has drastically reduced administration costs.

Another plus is that customer payments also reach De Vere Group's bank accounts quicker.

Joanne Stanford, Group IT Director at De Vere Group, explained more: "We were looking to introduce an online payments system and wanted a partner that could work well with our web agency in terms of build as well as providing full PCI compliance and 3-D Secure validation. Having worked with SecureTrading on other projects for three years and recognised its customer-centric approach, we quickly realised it was the perfect partner.

"SecureTrading has provided an excellent level of service throughout the process, from the initial account set-up to the launch, and the support team is among the best I have ever worked with."

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