Costa Coffee stores select Toshiba hardware software as its electronic point of sale

7th January 2010, 9:24am

Simon Vardy, owner of nine Costa Coffee franchise stores across Greater Manchester and Cheshire, has selected Toshiba hardware with Datasym.POS software as its electronic point-of-sale (EPOS) system for improved customer service and management efficiencies.

The decision to install the Toshiba / Datasym system was made following a demonstration of the POS solution by WRS Systems, who were recommended to Costa Coffee franchise owner by an existing client.

WRS and Datasym worked closely with Costa Coffee's Franchise Association to design a tailored solution to meet the needs of the franchisee, but also one which would be approved by the Costa Coffee chain.

Vardy now has remote access to live data enabling him to remotely monitor the performance of any of the nine sites. Fingerprint 'sign-on' at the Toshiba POS terminals ensures staff can not sign on using another staff member's card, whilst CCTV cameras mean that transactions at the till can be easily monitored.

Vardy said: "I was impressed by the flexibility of the system and the fact that it could be tailored for small to medium sized businesses. WRS were able to demonstrate a system that could provide live data, whilst being low-cost and easy to use thus meeting my key requirements."

He added: "We aim to serve customers as quickly and professionally as possible. Before the new solution our maximum sales in one hour was £300 in 40 transactions. Since the installation of the Toshiba / Datasym solution by WRS Systems, we have increased this to £450 in 60 transactions."

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