Broad House named UK's Best Small Hotel for Excellent Customer Service

29th January 2010, 4:12pm

The Broad House Hotel at Wroxham has been named the UK's Best Small Hotel for Excellent Customer Service at the HRS.com Hotel Awards at a gala ceremony in London on Wednesday Jan 28.

Director Philip Search, who runs the nine-bedroom boutique hotel beside Wroxham Broad with wife Caroline, said: "We're overjoyed. For us to be recognised nationally as the best small hotel for customer service is absolutely amazing and all the team at Broad House Hotel have been blown away and feel really proud. 

"We have fantastic, caring members of staff who always go the extra mile for our guests, and this award is a fine tribute to their hard work and dedication.

"Last year we were named Small Hotel of the Year 2009 for the eastern region in the Enjoy England Awards for Excellence, so this latest win is another boost for our hotel, the Norfolk Broads, the county's tourism industry and the World Class Norfolk campaign."

The HRS.com Hotel Excellence Awards are held in association with the Best Practice Forum and the British Hospitality Association and are supported by the Institute of Hospitality and the Meetings Industry Association.

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Leila

09 February 2010 at 11:57am

That's fantastic news! Well done Broad House Hotel.Norfolk has world class businesses from a number of sectors, and is a great place to live as well as work.

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